Refund policy

If there’s a fault or issue

If you’ve changed your mind

You can return the unopened and unused product to us within 14 days of receipt and we’ll give you a full refund, minus the shipping costs. Contact us at hey@heydayhealthclub.com for details.

If you don’t like the product

We’re sure you’ll love our range of products, but if for whatever reason you don’t, get in touch with us at hey@heydayhealthclub.com, send us back the product, and we’ll arrange a full refund, minus shipping costs.

Cancelling an order

Paid orders go to our warehouse straight away, so if you need to cancel an order or change its address, email us as soon as you can with your order number and we’ll do our best to stop it before it’s packed. Once it has been sent, you can return it as above.

Subscribe & save

You can cancel your plan at any time with the “Manage your subscription” link in your order emails, or by getting in touch. Cancelling stops the renewals that haven’t been paid yet; an order that has already been paid is covered by this policy like any other.

How we refund

Refunds go back to the way you paid (card, Apple Pay, Google Pay or PromptPay) through Stripe; card refunds usually reach your account within 5–10 business days, depending on your bank. If a refund can’t go back that way (this can happen with PromptPay), we’ll ask for your bank details and transfer it to you.